Why am I not receiving full access or emails as a premium member?

There are a few ways to troubleshoot this issue:

1. Confirm you've set up your account. Make sure you've registered at account.democracydocket.com using the same email address associated with your membership.

2. Check your spam or promotions folder. Look for emails from member@democracydocket.com, and mark us as a safe sender so future messages land in your primary inbox.

3. Look for your confirmation email and receipt. When you subscribed, you should have received a confirmation email as well as a receipt. If you didn't receive either, your subscription may not have gone through. If you have the receipt but aren't receiving our emails, submit a ticket here.

4. Check your newsletter preferences. Open the Newsletters tab of your subscriber portal to confirm the emails you want are switched on.